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Operations

7 processes, average 71% automatable

Operations work is the glue between teams: inboxes, requests, handovers, documents and the copying of data from one tool into another. It is the most automatable category in the Index because most of it is data collection and data processing, the two activity types McKinsey rates highest after predictable physical work.

Process	Automatable today	Hours back / week
Data entry between systems Mostly.	80%	8.5
Shared inbox triage Mostly.	76%	10
Meeting notes and action items Mostly.	75%	7.5
Internal request intake Largely.	70%	6
Purchase orders Largely.	69%	7
Shift handover reports Largely.	67%	5.5
SOP documentation Partly.	59%	5