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Operations manager

16 processes in this role

Operations managers own how work moves: who does what, in which tool, with which handover. They are usually the person who builds or commissions automations, and the person blamed when a process breaks between two systems. These entries cover the processes they most often run or redesign.

O*NET occupations: General and Operations Managers (11-1021.00). The scenarios below add up to 97 hours a week, but they describe different businesses, so do not add them for your own.

Process	Automatable today	Hours back / week
Lead routing Yes.	88%	12
Shared inbox triage Mostly.	76%	10
Data entry between systems Mostly.	80%	8.5
Meeting notes and action items Mostly.	75%	7.5
Purchase orders Largely.	69%	7
Internal request intake Largely.	70%	6
End-of-day reports Mostly.	68%	6
Shift handover reports Largely.	67%	5.5
Client onboarding Partly, and the automatable part is the part clients notice most.	55%	5.5
SOP documentation Partly.	59%	5
New hire onboarding Partly.	54%	4.5
Weekly KPI reporting Mostly.	76%	4.5
Sales to delivery handoff Largely.	58%	4
Account provisioning Largely.	61%	4
Duplicate contact merging Largely.	74%	4
Employee offboarding Partly.	56%	3